Delivery
Orders are dispatched within 24 to 48 hours of payment confirmation, via UPS with a tracking number sent by email as soon as your order ships.
Rates and delivery times
Shipping and tracking
Metropolitan France
Free delivery
1 to 2 business days · no minimum order, regardless of size
European Union
€50
2 to 4 business days
North America
€80
4 to 6 business days
Rest of the world
€120
6 to 8 business days
Good to know
Practical information
Customs and taxes
For deliveries outside the European Union, customs duties and local taxes may be applied by the destination country's authorities. These charges remain the responsibility of the recipient and are not included in the sale price.
Packaging
Each kilim is carefully folded, wrapped in protective film, then placed in a reinforced box sized to its dimensions.
Indicative timelines
If delivery exceeds thirty days from the order date, the sale may be cancelled and you will be fully refunded, in accordance with applicable law.
Paris
Personal delivery in Paris
For large orders or on request, we offer a personalised in-person delivery service within Paris. Our team comes to you, installs the kilim in your home, provides care advice on the spot and makes any adjustments needed.
This service is free. Contact us to arrange it.
kilim@anatoliekilim.comReceiving your order
Receiving your kilim
Checking on delivery
Unpacking
Open the packaging carefully, unfold your kilim and leave it flat for 24 to 48 hours to allow it to return to its natural shape.
FAQ
Frequently asked questions
Can I change my delivery address after placing an order?
Contact us immediately at kilim@anatoliekilim.com. If the parcel has not yet been dispatched, we will be able to update the address.
What if I am not home when the delivery arrives?
The carrier will leave a delivery notice. You can reschedule the delivery or collect your parcel from a pick-up point, depending on the carrier.
My kilim has arrived with creases. Is that normal?
Kilims are folded for shipping. Light creases may appear. Leave your kilim flat for 24 to 48 hours and they will disappear naturally. For stubborn creases, place a light weight on top.
Do you offer express delivery?
For urgent requests, contact us. We will do our best to expedite shipping, subject to a surcharge.
Discover all our kilims
Free delivery in metropolitan France, regardless of the size of your piece.
View the collection