Shipping policy
Last updated: February 20, 2026
1. Order preparation
Orders are prepared and shipped within 24 to 48 business hours after payment confirmation.
Orders are shipped from:
Anatolie Kilim
51 rue Dauphine
75006 Paris
France
All shipments are handled exclusively by UPS, a carrier recognized for its reliability and quality of service.
2. Order tracking
Once your order has been shipped, you will receive:
- a shipping confirmation email
- a UPS tracking number
- a link to track your package in real time
Tracking is usually activated within 24 hours after shipment.
3. Shipping zones, costs, and delivery times
🇫🇷 France (mainland)
Shipping: free
Delivery time: 1 to 2 business days
No minimum order
Shipping is free regardless of the size or value of the kilim.
🇪🇺 European Union
Shipping cost: €50
Delivery time: 2 to 4 business days
UPS tracked delivery
🌎 North America
Shipping cost: €80
Delivery time: 4 to 6 business days
UPS tracked delivery
🌍 Rest of the world
Shipping cost: €120
Delivery time: 6 to 8 business days
UPS tracked delivery
4. Delivery times
Delivery times are estimates and may vary depending on:
- the carrier
- the destination country
- customs procedures
In accordance with applicable law, if delivery exceeds 30 days, you may request cancellation of your order and receive a full refund.
5. Customs and international taxes
For deliveries outside the European Union, customs duties, local taxes, or import fees may be applied by the destination country.
These fees:
- are the responsibility of the customer
- are not included in the product price or shipping cost
6. Packaging
Each kilim is carefully prepared to ensure safe transport.
It is:
- carefully folded
- protected with appropriate packaging
- shipped in a reinforced box or secure packaging suited to its dimensions
7. Hand delivery in Paris
Hand delivery in Paris may be available upon request.
This option includes:
- direct delivery by our team
- assistance with installation if needed
- care and maintenance advice
To arrange hand delivery, contact us at:
8. Delivery inspection
Upon receiving your package, we recommend that you:
- check the condition of the package
- report any damage to the carrier
- note any reservations if necessary
If there is any issue, contact us immediately at:
9. Shipping address
The customer is responsible for providing an accurate shipping address.
Anatolie Kilim cannot be held responsible for delays or losses due to incorrect address information.
If your order has not yet been shipped, contact us immediately to correct the address.
10. Absence at delivery
If you are absent at the time of delivery:
- the carrier may attempt redelivery
- or offer pickup at a local access point
Specific options depend on UPS.
11. Kilims folded during shipping
Kilims are folded for shipping.
It is normal for light creases to appear upon arrival.
To remove creases:
- unfold the kilim
- lay it flat for 24 to 48 hours
The fibers will naturally return to their original shape.