Shipping policy
Last updated: 24 October 2026
1. Order preparation
Orders are prepared and dispatched within 24 to 48 business hours of payment confirmation.
Orders are shipped from:
Anatolie Kilim
51 rue Dauphine
75006 Paris
France
Shipments are carried out by Chronopost or DHL.
2. Order tracking
Once your order has been dispatched, you will receive:
- a shipping confirmation email
- a Chronopost or DHL tracking number
- a link to track your parcel in real time
Tracking is generally activated within 24 hours of dispatch.
3. Delivery zones, rates and timeframes
🇫🇷 Metropolitan France
Shipping: free
Delivery time: 1 to 2 business days
No minimum order
Shipping is free regardless of the size or value of the kilim.
🇪🇺 European Union
Shipping: free, no minimum order
Delivery time: 3 to 5 business days
Tracked delivery via Chronopost or DHL
This offer does not cover the Canary Islands, Ceuta, Melilla, the Azores, Madeira and the Åland Islands. Overseas territories, the Channel Islands and Gibraltar do not fall within this zone.
Switzerland
Shipping: free, no minimum order
Delivery time: 3 to 5 business days
Tracked delivery via Chronopost or DHL
Free shipping covers transport costs only. Information on import duties and taxes can be found in section 5.
United Kingdom
Shipping costs: £60
Delivery times are indicated at checkout.
Tunisia
Shipping costs: €60
Delivery time: 5 to 8 business days
🌎 North America
Shipping costs: €80
Delivery time: 4 to 6 business days
Tracked delivery via Chronopost or DHL
🌍 Rest of the world
Shipping costs: €120 for destinations open to orders
Delivery time: 6 to 8 business days
Tracked delivery via Chronopost or DHL
4. Delivery timeframes
Delivery timeframes are given as an indication and may vary depending on:
- the carrier
- the destination country
- customs procedures
In accordance with applicable law, should delivery exceed 30 days, you may request cancellation of your order and receive a full refund.
5. Customs and international taxes
For deliveries outside the European Union, customs duties, local taxes or import charges may be applied by the authorities of the destination country.
These charges:
- are the responsibility of the customer
- are not included in the product price or shipping costs
6. Packaging
Each kilim is carefully prepared to ensure its protection during transit.
It is:
- folded with care
- protected in appropriate packaging
- shipped in a reinforced box or secure packaging sized to its dimensions
7. Hand delivery in Paris
Hand delivery can be arranged in Paris upon request.
This option includes:
- direct delivery by our team
- installation of the kilim if needed
- care and maintenance advice
To arrange a hand delivery, please contact us:
kilim@anatoliekilim.com
8. Receiving your parcel
Upon receipt, we recommend that you:
- check the condition of the parcel
- report any damage to the carrier
- add written reservations if necessary
If there is a problem, please contact us immediately at:
kilim@anatoliekilim.com
9. Delivery address
The customer is responsible for the accuracy of the address provided at the time of order.
In the event of an incorrect address, Anatolie Kilim cannot be held responsible for any resulting delays or losses.
If your order has not yet been dispatched, please contact us promptly to correct the address.
10. Absence at the time of delivery
If you are not present at the time of delivery:
- the carrier may offer a redelivery attempt
- or collection from a pick-up point
The exact arrangements depend on the carrier chosen, Chronopost or DHL.
11. Kilims folded during transit
Kilims are folded for shipping.
It is normal for slight creases to appear upon receipt.
To remove them:
- unfold the kilim
- lay it flat for 24 to 48 hours
The fibres will naturally return to their original shape.